Shipping policy

XLIMIT™ Shipping & Delivery Policy

Effective Date: 3 September 2026

At XLIMIT™ (Pty) Ltd, we understand that receiving your order quickly, safely and reliably is an important part of your shopping experience. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered throughout South Africa.

By placing an order through our website, you acknowledge and accept the terms contained in this Shipping & Delivery Policy.

1. Order Processing

Once your payment has been successfully received and your order has been confirmed, we begin preparing your order for dispatch.

Orders are generally processed within 1–3 business days.

Processing time refers to the time required to prepare, pack and hand your order over to our courier partner. Processing time is separate from courier delivery time.

Business days exclude Saturdays, Sundays and South African public holidays.

During periods of exceptionally high order volumes, promotional events or circumstances outside our reasonable control, processing may occasionally take longer.

2. Delivery Throughout South Africa

XLIMIT™ currently offers door-to-door delivery throughout South Africa using trusted courier partners.

Our current delivery structure is:

  • Standard Delivery: R58 on orders below R1,000.
  • FREE Delivery on qualifying orders of R1,000 or more.

The applicable delivery charge will be displayed during checkout before you complete payment.

3. Typical Delivery Time

Once your order has been dispatched, our typical delivery timeframe is 1–8 business days from dispatch.

This is separate from the normal 1–3 business day processing period.

In summary:

  • Order processing: 1–3 business days.
  • Typical courier delivery after dispatch: 1–8 business days.

Delivery times are estimates and not guaranteed delivery dates. The majority of orders should arrive within the typical timeframe, but delivery may occasionally take longer depending on the destination or circumstances outside our reasonable control.

4. Remote and Outlying Areas

Deliveries to remote, rural or outlying areas may take longer than deliveries to major metropolitan areas.

Courier routes, regional service availability and the accessibility of the delivery address may affect delivery times.

5. Order Tracking

Where tracking is available, customers will receive shipment or tracking information after their order has been dispatched.

We encourage customers to monitor their shipment and contact us if they notice an unusual delay or require assistance with their delivery.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please ensure that your:

  • Street address is correct and complete.
  • Suburb, city and postal code are correct.
  • Mobile number and contact information are accurate.
  • A person is reasonably available to receive the delivery where required.

Incorrect or incomplete information may result in delays, failed delivery attempts or additional courier charges.

7. Failed Delivery Attempts

If a courier is unable to complete delivery because nobody is available, the address is inaccessible, incorrect details were supplied or delivery cannot reasonably be completed, the courier may make another delivery attempt or return the parcel.

Where an order is returned to XLIMIT™ because of incorrect information supplied by the customer or repeated unsuccessful delivery attempts, reasonable additional delivery charges may apply before the parcel can be sent again.

8. Courier Delays

Although we work with courier partners to deliver orders as efficiently as possible, some delays may occur outside the reasonable control of XLIMIT™.

These circumstances may include:

  • Severe weather conditions.
  • Road closures or transport disruptions.
  • Courier network delays.
  • Strikes or industrial action.
  • Public unrest or civil disruption.
  • Natural disasters or emergencies.
  • Power, internet or telecommunications outages.
  • Government restrictions.
  • Operational or technical disruptions affecting courier services.
  • Other circumstances beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to assist you and obtain available information from the courier.

9. Damaged Parcels

We recommend inspecting your parcel as soon as possible after delivery.

If your parcel or product arrives damaged, please contact XLIMIT™ Customer Support as soon as reasonably possible and provide:

  • Your order number.
  • Clear photographs of the outer packaging.
  • Clear photographs of the damaged product.
  • A brief description of the damage.

Where possible, please retain the original packaging while the matter is being investigated.

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer protection legislation.

10. Incorrect Products

If you receive a product that is different from the product ordered, please notify us as soon as reasonably possible.

Please provide:

  • Your order number.
  • A photograph of the product received.
  • A photograph of the packaging where relevant.

Once the matter has been verified, XLIMIT™ will assist with the appropriate resolution in accordance with our applicable policies and South African consumer law.

11. Lost or Delayed Shipments

If your order has not arrived within the expected delivery period, please contact XLIMIT™ Customer Support so that we can investigate the shipment with our courier partner.

Where a parcel is confirmed as lost, XLIMIT™ will determine the appropriate resolution in accordance with the circumstances of the order and applicable South African consumer protection legislation.

12. Delivery Confirmation

Delivery is generally considered completed once the parcel has been delivered to the address supplied by the customer and accepted by the customer or a person reasonably authorised to receive the parcel at that address.

13. Shipping Rates and Promotions

XLIMIT™ may from time to time introduce promotional delivery offers, free-delivery campaigns or changes to shipping charges.

The delivery charge displayed and confirmed during checkout at the time an order is placed will apply to that order.

Our current standard structure is:

  • R58 Standard Delivery below R1,000.
  • FREE Delivery on qualifying orders of R1,000 or more.

14. Returns and Refunds

Shipping and delivery matters relating to returns, damaged products, incorrect products and refunds are also subject to our Returns & Refunds Policy.

Please review that policy for additional information regarding eligibility and the return process.

15. Changes to This Policy

XLIMIT™ reserves the right to update or amend this Shipping & Delivery Policy from time to time where reasonably necessary.

Updated versions will become effective when published on our website unless otherwise stated.

16. Contact Us

If you have any questions about your order, shipping or delivery, please contact us:

XLIMIT™ (Pty) Ltd
Email: support@xlimit.co.za
Website: www.xlimit.co.za

Our Delivery Commitment

At XLIMIT™, every order matters.

We aim to process orders within 1–3 business days and, once dispatched, delivery will typically take 1–8 business days.

We work with trusted courier partners and will make reasonable efforts to ensure that your order reaches you safely and as efficiently as possible.

Beyond Limits. Defined by Style.