Terms of service
XLIMIT (PTY) LTD
Website Terms & Conditions
Version: 3.1
Effective Date: 3 September 2026
Governing Law: Republic of South Africa
Website: www.xlimit.co.za
These Website Terms & Conditions (“Terms”) govern access to and use of the XLIMIT website and purchases made through it.
Please read these Terms together with our Shipping & Delivery Policy, Returns & Refund Policy, Privacy Policy and any other policies displayed on the Website.
By accessing the Website, creating an account or placing an order, you acknowledge that you have read and accepted these Terms.
1. About XLIMIT
The Website is owned and operated by:
XLIMIT (Pty) Ltd
Registration Number: 2026/561591/07
Republic of South Africa
Registered business address:
56 Clarendon Drive
Discovery
Roodepoort
Gauteng
1709
South Africa
Website: www.xlimit.co.za
General enquiries: support@xlimit.co.za
Returns and refunds: returns@xlimit.co.za
Additional current customer-support contact information is displayed on our Website.
XLIMIT operates as an online retailer supplying products primarily to customers within the Republic of South Africa.
2. Definitions
For purposes of these Terms:
“XLIMIT”, “we”, “us” or “our” means XLIMIT (Pty) Ltd.
“Customer”, “you” or “your” means any person accessing the Website or purchasing products from XLIMIT.
“Website” means www.xlimit.co.za and any related pages or subdomains operated by XLIMIT.
“Product” or “Products” means goods offered for sale through the Website.
“Order” means a request submitted by a Customer to purchase one or more Products.
“Business Day” means any day other than a Saturday, Sunday or official South African public holiday.
“CPA” means the Consumer Protection Act 68 of 2008, as amended.
“ECTA” means the Electronic Communications and Transactions Act 25 of 2002, as amended.
“POPIA” means the Protection of Personal Information Act 4 of 2013, as amended.
“Applicable Law” means South African legislation, regulations and legal requirements applicable to XLIMIT and the transaction concerned.
“Payment Provider” means a bank, payment gateway, payment processor or other third party used to process payments made through the Website.
“Courier” means a third-party delivery or logistics provider appointed by XLIMIT.
“Promotion” means any sale, discount, bundle, promotional offer, competition, voucher or other marketing offer made available by XLIMIT.
3. Acceptance of These Terms
By using the Website or placing an Order, you agree to these Terms together with the other policies incorporated into them.
If you do not agree with these Terms, you should not place an Order through the Website.
Certain rights granted to consumers under South African law cannot legally be excluded or restricted.
Nothing in these Terms is intended to limit those non-excludable statutory rights.
Where a provision of these Terms conflicts with a mandatory provision of Applicable Law, Applicable Law will prevail.
4. Customer Eligibility
Customers placing Orders must have the legal capacity to enter into a binding agreement.
Customers under the age of 18 should use the Website and place Orders only with the involvement and consent of a parent or legal guardian.
By submitting an Order, you confirm that the information supplied to XLIMIT is accurate and complete.
XLIMIT may refuse or cancel Orders where we reasonably believe fraudulent, unlawful or unauthorised activity is taking place.
5. Customer Accounts
Creating a customer account may be available but is not necessarily required to place an Order.
Customers are responsible for maintaining the confidentiality of their login credentials.
You must notify XLIMIT if you reasonably suspect unauthorised access to your account.
XLIMIT may suspend or restrict an account where there are reasonable grounds to suspect fraud, abuse, unauthorised access or a material breach of these Terms.
Customers may request deletion or correction of their account information subject to Applicable Law and XLIMIT's lawful record-retention obligations.
6. Use of the Website
The Website may only be used for lawful purposes.
You may not deliberately:
- interfere with the operation or security of the Website;
- introduce malware or harmful software;
- attempt unauthorised access to systems or customer information;
- impersonate another person;
- submit fraudulent Orders;
- use stolen payment information;
- scrape or harvest Website information unlawfully;
- interfere with other customers' use of the Website; or
- use the Website for any unlawful activity.
XLIMIT may restrict access where necessary to protect customers, the Website or the business.
7. Product Information
XLIMIT takes reasonable steps to ensure Product information displayed on the Website is accurate.
Product information may include photographs, videos, specifications, dimensions, colours, descriptions and other marketing representations.
Due to photography, lighting, screens, manufacturing tolerances or supplier changes, minor differences may occasionally occur.
Such minor differences do not automatically constitute a defect where the Product remains substantially as described and suitable for its intended purpose.
Where an actual Product materially differs from what was ordered, the matter will be handled in accordance with Applicable Law and our Returns & Refund Policy.
8. Product and Marketing Representations
Certain images, lifestyle scenes, videos, graphics or promotional materials displayed by XLIMIT may be created or enhanced for marketing purposes.
Such content is intended to demonstrate Product use, benefits or general appearance.
The actual Product supplied remains the controlling reference regarding physical components, colour, shape, functionality, specifications and accessories.
Marketing content will not intentionally be used to misrepresent the essential characteristics of a Product.
9. Product Availability
All Products are offered subject to availability.
The appearance of a Product as available on the Website does not guarantee that inventory remains available at the exact moment an Order is processed.
Inventory may change due to simultaneous Orders, supplier availability, stock adjustments or system delays.
If a Product becomes unavailable after an Order has been placed, XLIMIT may offer the Customer an appropriate lawful solution, which may include:
- waiting for restock;
- selecting an alternative Product;
- amending the Order; or
- receiving a refund.
No Customer will be required to accept a substitute Product they did not order.
10. Pricing
All prices displayed on the Website are stated in South African Rand (ZAR) unless otherwise indicated.
As at the Effective Date of these Terms, XLIMIT (Pty) Ltd is not registered for Value-Added Tax (VAT).
XLIMIT therefore does not add VAT to customer Orders.
Prices displayed on the Website represent the selling price of the Product, excluding delivery charges unless specifically stated otherwise.
Delivery charges are displayed separately before completion of checkout.
XLIMIT may change Product prices from time to time.
A later price change will not ordinarily alter the agreed price of an Order that has already been accepted by XLIMIT.
Should XLIMIT's VAT registration status change in future, we reserve the right to update our pricing, invoices, checkout configuration and these Terms in accordance with Applicable Law.
11. Receipts and Tax Invoices
Customers will receive appropriate electronic Order documentation, such as an Order confirmation, receipt or similar proof of purchase.
Because XLIMIT is not currently VAT registered, documents issued by XLIMIT must not be interpreted as VAT tax invoices unless XLIMIT subsequently becomes registered and expressly identifies the document accordingly.
Customers requiring copies of Order documentation may contact support@xlimit.co.za.
12. Pricing Errors
XLIMIT takes reasonable care when displaying prices but genuine technical, typographical or administrative errors may occasionally occur.
If a Product has clearly been displayed at an incorrect price, XLIMIT may contact the Customer before fulfilment to explain the error.
Where permitted by Applicable Law, XLIMIT may cancel an Order affected by a genuine pricing error and refund any amount already paid.
Nothing in this clause permits XLIMIT to engage in false, deceptive or misleading pricing practices.
13. Promotional Pricing and Savings
XLIMIT may offer temporary promotions, discounts, bundles or reduced pricing.
Any Promotion is subject to the conditions displayed with that Promotion.
Promotional pricing may apply only:
- during the stated promotional period;
- to selected Products;
- while promotional stock or allocations remain available; or
- subject to specific eligibility requirements.
Where a reference, regular, previous or comparison price is displayed, XLIMIT intends that the comparison be presented on a genuine and lawful basis and not in a manner that intentionally misleads consumers.
Prices may differ between different retailers, suppliers, marketplaces and sales channels.
14. Payment
Payment must be made using a payment method made available during checkout.
Available methods may include, depending on current configuration:
- credit or debit card;
- Instant EFT;
- electronic funds transfer;
- bank-based payment methods; or
- other payment methods supported by XLIMIT or its Payment Providers.
Available payment methods may change from time to time.
Customers will be shown the methods available to them during checkout.
15. Payment Providers
XLIMIT may use independent third-party Payment Providers to process customer payments.
These providers may include PayFast, Yoco and/or other payment service providers made available through XLIMIT's Shopify checkout from time to time.
The availability of a particular provider is not guaranteed and may change without requiring these Terms to be rewritten.
Payment transactions may also be subject to the Payment Provider's own terms, security procedures and privacy policies.
Where payment information is processed directly by Shopify or a third-party Payment Provider, XLIMIT does not intentionally store customers' complete card details within its ordinary business systems.
16. Electronic Funds Transfer
Where direct EFT or bank transfer is offered, the Customer must use the correct Order reference and payment details supplied by XLIMIT.
An EFT Order is not regarded as paid until the funds have been received and cleared in the relevant XLIMIT bank account.
XLIMIT will never intentionally request customers to send online-banking passwords or PIN codes.
Customers should verify payment instructions where they have any concerns regarding authenticity.
17. Payment Authorisation
Submitting payment does not guarantee that payment has been successfully authorised.
A Payment Provider, issuing bank or fraud-screening service may decline, delay, reverse or hold a transaction.
XLIMIT cannot guarantee approval by a Customer's bank or Payment Provider.
Orders will generally not be dispatched until payment has been confirmed.
18. Fraud Prevention
XLIMIT and its Payment Providers may use reasonable fraud-prevention and transaction-screening measures.
Where an Order reasonably appears suspicious, XLIMIT may request additional information required to verify:
- Customer identity;
- payment authorisation;
- delivery information; or
- ownership or authority concerning the payment method.
XLIMIT will not request unnecessary sensitive information.
An Order may be delayed or cancelled where fraud cannot reasonably be ruled out.
Any refund due following cancellation will be processed in accordance with Applicable Law and the relevant payment method.
19. Placing an Order
An Order is submitted when a Customer completes the checkout process and provides the information necessary to purchase the selected Products.
After an Order is submitted, the Customer will generally receive an automated electronic acknowledgement.
The acknowledgement confirms that the Order has been received but does not necessarily mean that the Order can be fulfilled.
An Order remains subject to:
- successful payment;
- product availability;
- fraud checks where applicable;
- delivery feasibility; and
- acceptance by XLIMIT.
20. Acceptance of Orders
XLIMIT may accept an Order once payment and fulfilment requirements have been satisfactorily completed.
XLIMIT may reasonably decline or cancel an Order where:
- payment fails or cannot be verified;
- the Product is unavailable;
- a genuine pricing or technical error occurred;
- fraud or unlawful conduct is reasonably suspected;
- delivery cannot reasonably be completed; or
- accepting the transaction would breach Applicable Law.
Where XLIMIT cancels an Order after receiving payment, any amount lawfully due back to the Customer will be refunded.
21. Order Changes and Cancellations
Customers who wish to change or cancel an Order should contact support@xlimit.co.za as soon as possible.
XLIMIT will attempt to accommodate requests made before dispatch where reasonably possible.
Once an Order has been dispatched, cancellation may need to be handled as a return.
Any cancellation fee, where legally permitted, will be reasonable and linked to actual circumstances and Applicable Law.
Nothing in these Terms restricts any statutory cancellation or cooling-off right that applies to a Customer.
22. Shipping Within South Africa
XLIMIT currently delivers within South Africa using door-to-door courier services.
Current standard delivery is:
R58 standard delivery
Qualifying Orders with an Order value of:
R1,000 or more
currently qualify for free delivery, subject to the Shipping & Delivery Policy and any exclusions clearly communicated before purchase.
The delivery amount confirmed during checkout for a particular Order will apply to that Order.
23. Order Processing
Orders are generally processed within approximately:
1–3 Business Days
after successful payment confirmation.
Processing time is separate from courier delivery time.
Processing may take longer during high-volume periods, public holidays, payment verification, supplier delays or other circumstances beyond XLIMIT's reasonable control.
24. Typical Delivery Time
Our typical delivery timeframe is currently:
1–8 Business Days from dispatch.
This is a typical estimated delivery period rather than a guaranteed delivery date.
The 1–8 business day delivery timeframe is separate from the normal 1–3 business day order-processing period.
Business Days exclude Saturdays, Sundays and South African public holidays.
Delivery to remote or outlying areas, courier disruption or circumstances outside XLIMIT's reasonable control may occasionally result in longer delivery times.
Customers will receive tracking information where tracking is available.
Further details appear in the XLIMIT Shipping & Delivery Policy.
25. Delivery Address
Customers are responsible for supplying complete and accurate delivery information.
XLIMIT will not be responsible for delays caused solely by incorrect or incomplete delivery information provided by the Customer.
Where a parcel must be re-routed or re-dispatched because incorrect information was supplied, reasonable additional delivery charges may apply where permitted by law.
Customers should contact XLIMIT as soon as possible if they realise that an incorrect delivery address has been submitted.
26. Courier Delays
XLIMIT uses third-party courier and logistics providers.
Although we will make reasonable efforts to assist customers, courier delays may occur because of events beyond our direct control.
Examples may include severe weather, transport disruption, strikes, civil unrest, infrastructure failures, road closures, public holidays, operational delays or other unforeseen events.
Where a meaningful delay occurs, XLIMIT will make reasonable efforts to assist the Customer and obtain available tracking or delivery information.
27. Lost or Damaged Shipments
Customers should notify XLIMIT if a parcel appears to have been lost or damaged in transit.
Where possible, Customers should retain the packaging and provide photographs or supporting information necessary to investigate the matter.
XLIMIT may investigate the matter with the Courier.
Where a Product is confirmed as lost, damaged or otherwise affected in circumstances for which XLIMIT is legally responsible, an appropriate remedy will be provided.
Nothing in this clause limits a Customer's rights under Applicable Law.
28. Inspection After Delivery
Customers are encouraged to inspect Products promptly after delivery.
Where an Order is visibly damaged, incomplete or incorrect, customers are encouraged to notify XLIMIT as soon as reasonably possible and preferably within 24 hours.
Prompt notification helps us investigate courier and packaging issues.
However, failure to report a problem within 24 hours does not remove a Customer's statutory rights where those rights cannot lawfully be excluded.
29. Returns
Returns are governed by the XLIMIT Returns & Refund Policy together with Applicable Law.
Customers should normally contact XLIMIT before returning a Product.
Return requests should be sent to:
For approved voluntary change-of-mind returns, XLIMIT currently offers a 7-calendar-day return period from delivery, subject to the eligibility requirements stated in the Returns & Refund Policy.
Any statutory cooling-off or return right provided by South African law remains unaffected.
30. Change-of-Mind Returns
Where XLIMIT accepts a voluntary change-of-mind return, the Product should generally:
- be unused;
- remain in its original condition;
- contain the supplied accessories and components;
- be suitable for resale; and
- where reasonably possible, be returned in its original undamaged packaging.
Return shipping for voluntary change-of-mind returns may be the Customer's responsibility unless XLIMIT agrees otherwise or Applicable Law requires otherwise.
Certain Products may lawfully be excluded from voluntary change-of-mind returns, including certain opened hygiene or consumable Products.
These exclusions do not apply where Applicable Law requires XLIMIT to provide a remedy.
31. Defective Goods and the CPA
Nothing in the XLIMIT voluntary returns policy replaces or restricts the rights consumers may have under the Consumer Protection Act.
Where the CPA applies and goods fail to satisfy the quality standards required by law, the Customer may have statutory rights concerning return, repair, replacement or refund.
In particular, where section 56 of the CPA applies, a consumer may generally return qualifying failed, unsafe or defective goods within six months after delivery, without penalty and at the supplier's risk and expense.
Where the statutory requirements are satisfied, the remedy is to be provided in accordance with the Customer's rights under Applicable Law.
XLIMIT may reasonably inspect or assess a Product to establish the nature and cause of an alleged defect, provided that doing so does not unlawfully deprive the Customer of their statutory rights.
Damage caused by misuse, abuse, unauthorised modification, accidental damage after delivery or normal wear and tear may fall outside statutory defect protection depending on the circumstances.
32. Repairs
Where a qualifying Product is repaired, any statutory warranty applicable to that repair remains unaffected.
If Applicable Law requires replacement or refund following a failed repair or recurring defect, XLIMIT will comply with those requirements.
Nothing in these Terms reduces statutory warranty periods.
33. Refunds
Approved refunds will generally be processed using the original payment method where reasonably possible.
The time required for money to reflect after XLIMIT processes a refund may depend on:
- the bank;
- Payment Provider;
- card network; or
- payment method used.
Customers should allow the relevant financial institution reasonable processing time.
Where a refund cannot reasonably be returned using the original method, XLIMIT may agree an alternative lawful refund arrangement with the Customer.
34. Return Shipping
Where a return results from:
- a verified defective Product;
- an incorrect Product supplied by XLIMIT; or
- another circumstance where Applicable Law requires XLIMIT to bear the return cost,
XLIMIT will arrange or cover the reasonable return cost as required.
For approved voluntary change-of-mind returns, the Customer may be responsible for return shipping where legally permitted.
35. Warranties
Products may be covered by manufacturer or supplier warranties where applicable.
Any manufacturer or supplier warranty is additional to and does not replace mandatory consumer rights.
Where a Product has a separate warranty, relevant information may be included with the Product or Product listing.
Customers can contact support@xlimit.co.za concerning warranty queries.
36. Promotions
XLIMIT may run Promotions from time to time.
Specific Promotion terms may include:
- commencement and expiry dates;
- eligible Products;
- promotional pricing;
- quantity restrictions;
- discount codes;
- competition rules; or
- other eligibility requirements.
Specific promotional conditions published with a Promotion form part of these Terms for that Promotion.
Promotions cannot necessarily be combined unless expressly stated.
37. Discount Codes
Discount codes may:
- expire;
- apply only to selected Products;
- require a minimum spend;
- be limited to one use per Customer; or
- be subject to other clearly communicated conditions.
XLIMIT may refuse a discount code where it is expired, invalid, fraudulently obtained or used contrary to its published conditions.
Discount codes have no cash value unless expressly stated otherwise or required by Applicable Law.
38. Gift Cards and Vouchers
Where XLIMIT offers gift cards or vouchers, separate conditions may apply.
Gift cards or vouchers will remain valid for at least any minimum period required by Applicable Law.
Gift cards may not ordinarily be redeemed for cash except where required by law.
Customers are responsible for keeping gift-card codes secure.
39. Customer Reviews and User Content
Where customers are permitted to submit reviews, photographs, testimonials or other content, the content must be truthful and lawful.
XLIMIT may moderate content containing:
- unlawful material;
- hate speech;
- threats;
- personal information published without authority;
- spam;
- fraudulent claims;
- intellectual property infringement; or
- content unrelated to the Product or customer experience.
XLIMIT will not knowingly alter genuine customer feedback in a manner that materially changes its meaning.
40. Intellectual Property
Unless otherwise stated, the Website and its original content are owned by or licensed to XLIMIT.
This includes, where applicable:
- the XLIMIT name;
- logos;
- Website design;
- text;
- graphics;
- photographs;
- videos;
- Product descriptions;
- advertising assets; and
- other original content.
No content may be commercially copied, reproduced, distributed or exploited without permission where such permission is legally required.
Nothing in these Terms transfers ownership of XLIMIT intellectual property to the Customer.
41. Third-Party Content and Links
The Website may contain links to third-party websites, payment services, social networks or service providers.
XLIMIT does not control all third-party platforms and cannot guarantee their availability, content or security.
Customers should review the relevant third party's terms and privacy information where appropriate.
A link does not necessarily constitute endorsement by XLIMIT.
42. Privacy
XLIMIT processes Personal Information in accordance with our Privacy Policy and Applicable Law, including POPIA.
Personal Information may be processed for legitimate purposes including:
- processing Orders;
- facilitating payments;
- delivering Products;
- customer service;
- fraud prevention;
- legal compliance;
- Website operation; and
- marketing where permitted.
The current Privacy Policy published on the Website forms part of these Terms.
43. Payment and Delivery Data Sharing
To complete an Order, XLIMIT may need to share relevant information with third parties such as:
- Shopify;
- Payment Providers;
- banks;
- Couriers;
- fulfilment partners; and
- service providers supporting XLIMIT's operations.
Only information reasonably necessary for the relevant service should be shared.
Third parties process information subject to their own lawful obligations and privacy terms.
44. Website Security
XLIMIT takes reasonable steps to maintain a secure Website and online shopping environment.
However, no internet-based system can guarantee absolute security or uninterrupted operation.
Customers are responsible for maintaining reasonable security over their own devices, passwords and accounts.
Any suspected XLIMIT account or Website security concern should be reported to:
45. Website Availability
XLIMIT aims to keep the Website operational but does not guarantee uninterrupted access.
Temporary interruptions may occur due to:
- maintenance;
- Shopify platform availability;
- hosting or network problems;
- electricity or telecommunications outages;
- cyber incidents;
- system upgrades; or
- events beyond our reasonable control.
XLIMIT will not be responsible for unavoidable downtime except to the extent liability cannot lawfully be excluded.
46. Chargebacks and Payment Disputes
Customers who have a genuine issue with an Order are encouraged to contact XLIMIT before initiating a bank chargeback so that we have an opportunity to resolve the matter.
This does not remove any lawful right a Customer has to raise a payment dispute.
Where a chargeback is initiated, XLIMIT may provide the relevant bank or Payment Provider with appropriate evidence concerning:
- the transaction;
- Order;
- correspondence;
- delivery; or
- refund history.
XLIMIT may challenge fraudulent or unsubstantiated chargebacks.
Nothing in this clause prevents a Customer from exercising rights available under Applicable Law.
47. Limitation of Liability
Nothing in these Terms excludes liability that cannot legally be excluded or restricted.
Subject to that principle, XLIMIT will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.
This includes events such as unexpected Courier disruption, telecommunications outages or third-party system failures where XLIMIT has acted reasonably.
Nothing in this clause limits a consumer's rights under the CPA, ECTA or other Applicable Law.
48. Customer Responsibility
Customers must take reasonable care when:
- providing delivery information;
- selecting Products;
- making payment;
- using Products;
- following safety instructions; and
- protecting account credentials.
A Customer should not use a Product contrary to supplied instructions or for a purpose for which it is clearly not intended.
XLIMIT is not responsible for damage caused solely by misuse, unauthorised alteration or negligence by the Customer, subject always to Applicable Law.
49. Force Majeure
XLIMIT will not be regarded as being in breach of these Terms merely because performance is delayed or prevented by circumstances beyond our reasonable control.
Such circumstances may include:
- natural disasters;
- severe weather;
- fire;
- flooding;
- pandemics;
- civil unrest;
- strikes;
- governmental restrictions;
- infrastructure failures;
- transport disruption;
- power outages;
- telecommunications failures;
- cyberattacks;
- supplier disruption; or
- Courier disruption.
XLIMIT will take reasonable steps to reduce the impact of such events.
Where fulfilment becomes impossible or is delayed for an unreasonable period, the Customer will be offered any remedy required by Applicable Law.
50. Complaints
Customers are encouraged to raise complaints directly with XLIMIT first so we have an opportunity to resolve them.
General complaints may be sent to:
Return-related matters may be sent to:
XLIMIT aims to deal with complaints fairly, professionally and within a reasonable period.
Nothing in these Terms prevents a Customer from approaching an appropriate consumer authority, ombud, tribunal or court where legally entitled to do so.
51. Dispute Resolution
The parties are encouraged to attempt in good faith to resolve disputes directly before commencing formal proceedings.
Where a Customer qualifies for protection under the CPA or another consumer statute, the Customer retains any right to approach an appropriate consumer body, tribunal, ombud or court.
The parties may agree in writing to mediation or arbitration after a dispute arises.
No provision in these Terms requires a consumer to surrender a statutory right to approach an authority or court where that right cannot lawfully be excluded.
52. Governing Law
These Terms and Orders placed through the Website are governed by the laws of the Republic of South Africa.
Subject to any consumer rights concerning jurisdiction or alternative dispute resolution, disputes will be dealt with under applicable South African law.
53. Electronic Communications
By using the Website, Customers consent to receiving transactional electronic communications necessary to operate the customer relationship, including:
- Order acknowledgements;
- payment information;
- dispatch notifications;
- tracking updates;
- customer-support communications; and
- important service notices.
Marketing communications will be sent only where lawfully permitted.
Customers may unsubscribe from marketing communications using the available unsubscribe mechanism.
Transactional messages relating to an active Order may still be sent after marketing consent is withdrawn.
54. Record Keeping
XLIMIT may retain records relating to Orders, payments, refunds, deliveries and customer interactions for periods reasonably necessary to:
- fulfil Orders;
- provide customer support;
- comply with accounting and legal obligations;
- prevent fraud;
- resolve disputes; and
- comply with Applicable Law.
Personal Information will be handled in accordance with the Privacy Policy and POPIA.
55. Severability
If any provision of these Terms is found by a competent authority to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
56. No Waiver
Failure by XLIMIT to immediately enforce a provision of these Terms does not permanently waive our right to enforce that provision later.
Similarly, exercising one right does not necessarily prevent XLIMIT from exercising another lawful right.
57. Entire Agreement
These Terms must be read together with:
- the Returns & Refund Policy;
- the Shipping & Delivery Policy;
- the Privacy Policy;
- any Promotion-specific conditions; and
- other mandatory disclosures published on the Website.
Together, those documents govern the relevant transaction between XLIMIT and the Customer.
Where a specific policy deals directly with a particular matter, such as shipping or returns, that specific policy will apply to that matter, subject always to Applicable Law.
58. Changes to These Terms
XLIMIT may update these Terms when reasonably necessary to reflect:
- changes in our business;
- new payment methods;
- new delivery arrangements;
- changes to the Website;
- changes in Applicable Law; or
- improvements to our customer processes.
The updated Terms will become effective when published on the Website unless another effective date is specified.
The version applicable to an Order will generally be the version in effect when that Order was placed.
Changes will not retrospectively remove statutory rights that had already accrued to a Customer.
59. Contact Details
For assistance concerning these Terms or an Order:
XLIMIT (Pty) Ltd
Website: www.xlimit.co.za
General enquiries: support@xlimit.co.za
Returns and refunds: returns@xlimit.co.za
Registered address:
56 Clarendon Drive
Discovery
Roodepoort
Gauteng
1709
South Africa
Company Registration Number:
2026/561591/07
XLIMIT's current customer-support telephone information is available through the Website's contact information.
XLIMIT Customer Commitment
XLIMIT aims to provide a secure, transparent and professional online shopping experience.
We are committed to treating customers fairly, supplying Products in accordance with their descriptions, protecting customer information, communicating clearly about delivery and resolving genuine problems in accordance with South African consumer-protection law.
Beyond Limits. Defined by Style.